Billing clarity
Cancellation & Refund Policy
Self-service subscriptions are managed through the Stripe customer portal. Assisted and pilot services follow the order form or written commercial agreement accepted by the customer.
Last updated · 21 July 2026
Cancellation
Customers can request cancellation through the billing portal or support channel. The effective date and any remaining access are shown by Stripe or the applicable written agreement.
Refund requests
Refund requests are reviewed individually based on service delivery, duplicate billing, technical failure and any mandatory consumer or commercial law that applies. Approval is not automatic.
Usage-based fulfillment
Consumed API capacity, completed processing and third-party provider charges can be considered when a refund request is evaluated.
Disputes
Customers should contact support with the account email, product and invoice reference before opening a payment dispute, so the request can be investigated promptly.
Professional review
This policy is an operational draft and must be reviewed for the operator's jurisdiction, tax treatment and customer type before broad promotion.