Customer care
Support & Service Status
Use the contact form for sales, onboarding, billing, data requests and technical support. Enterprise response times and service commitments apply only when included in a signed agreement.
Last updated · 21 July 2026
Before contacting support
Include the product, request timestamp, endpoint, response code and a redacted request identifier. Never send API keys, Stripe secrets, passwords or full document contents.
Billing
Use the Stripe customer portal for subscription management. Include only the invoice or subscription reference in a support request.
Incidents
Security-sensitive reports should use the Security topic. High-impact availability incidents are prioritized based on reproducibility and affected customers.
Status
Public health checks validate application availability. Contractual uptime, response time or recovery objectives are not promised unless stated in a signed order form.